1. Introduction
Welcome to Jewelry by Shiva! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning items purchased from our website (www.jewelrybyshiva.com). If you have any questions or concerns regarding returns, please contact us at [email protected].
2. Eligibility
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
3. Return Period
You have 20 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot accept returns.
4. Return Process
To initiate a return, please contact our customer support team at [email protected]. Our team will guide you through the return process and provide you with a return authorization.
5. Return Shipping
Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.
6. Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.
7. Non-Returnable Items
Certain items, such as personalized or customized products, are non-returnable and non-refundable unless they are damaged or defective upon arrival.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will gladly provide a replacement or a full refund for such items.
9. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at [email protected].