1. Introduction
Welcome to Jewelry by Shiva! This Shipping Policy governs the terms and conditions related to shipping and delivery of the exquisite jewelry, earrings, and bracelets you purchase from our website (www.jewelrybyshiva.com). By making a purchase on our website, you agree to comply with this Shipping Policy. If you have any questions or concerns regarding shipping, please feel free to contact us at [email protected].
2. Shipping Method
We offer standard shipping for all orders of jewelry, earrings, and bracelets within the United States. The shipping fee for each order is $4.99. However, we offer free shipping on orders over $50.
3. Processing Time
Once your order is placed and payment is successfully processed, our team will begin processing your order. Please allow up to 1-2 business days for order processing. During peak seasons or special promotions, processing times may be slightly extended, and we appreciate your understanding.
4. Estimated Delivery Time
The estimated delivery time for standard shipping is approximately 3-7 business days from the date of order processing. Please note that delivery times may vary depending on the shipping destination and any unforeseen shipping delays beyond our control.
5. Tracking Information
After your order has been shipped, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the status and estimated delivery date of your package.
6. Shipping Restrictions
At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause to our international customers and hope to expand our shipping options in the future.
7. Shipping Address
Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for any delays or delivery issues resulting from an incorrect or incomplete address.
8. Shipping Fees
Shipping fees are non-refundable, even for returns or exchanges. In the event of a return or exchange, the customer will be responsible for any additional shipping costs.
9. Lost or Damaged Packages
While we take utmost care in packing and shipping your jewelry, earrings, and bracelets, in rare cases, packages may be lost or damaged during transit. If you encounter any issues with your package’s delivery, please contact our customer support team at [email protected], and we will be happy to assist you in resolving the matter.
10. Customs and Duties
Customers are responsible for any customs fees, taxes, or duties that may apply to international orders. We recommend contacting your local customs office for information on import regulations and fees.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [email protected].